TERMS OF SERVICE
Terms and Conditions
1. Acceptance of Terms
This website is operated by Vitality Dawn Coaching. Throughout the site, the terms “we”, “us” and “our” refer to Vitality Dawn Coaching. The terms “you”, “your” and “client” refer to the individuals using our website and services. By accessing and using the website and services provided by Vitality Dawn Coaching, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website and services.
2. Services
Vitality Dawn Coaching offers holistic health and wellness coaching services to individuals seeking support for their wellbeing. These services may include personalised and group coaching sessions, guidance on nutrition, exercise, and lifestyle choices.
3. Modifications to Service and Prices
3.1. Vitality Dawn Coaching reserves the right to modify or discontinue coaching services, content, or offerings at any time without prior notice. Any changes will be communicated to clients in advance.
3.2. Prices for our products are subject to change without notice.
3.3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of Service.
4. Client Responsibilities
4.1 Clients are responsible for providing accurate and honest information during coaching sessions.
4.2 Clients should be open to change, actively engage in the coaching process, follow agreed-upon strategies, and communicate any concerns or changes in their health status.
5. Confidentiality
Vitality Dawn Coaching is committed to maintaining the confidentiality of coaching sessions and all client information shared during coaching sessions will be kept confidential. Both the coach and the client agree to maintain the privacy and confidentiality of the coaching relationship. Clients are, however, reminded that the coaching relationship is not privileged, and confidentiality cannot be guaranteed if disclosure is required by law, or where information provided by client indicates that they may be of harm to themselves or to others.
6. Payment, Refunds and Termination
6.1. Payment for coaching services is required before sessions commence.
6.2. Coaching sessions are non-refundable and non-transferable. The coaching process often requires time and commitment for meaningful change. Non-refundable sessions mean you invest in and remain committed to your personal development and the coaching relationship. It is the responsibility of the client to utilise the sessions within the agreed-upon timeframe.
6.3. Because we are committed to client satisfaction, refunds for exceptional circumstances may be considered on a case-by-case basis, provided a 30-day cancellation notice is given for prepaid sessions.
6.4. Used sessions within a coaching package are non-refundable.
6.5. Vitality Dawn Coaching reserves the right to terminate the coaching relationship under the following circumstances:
6.5.1. Failure to Comply:
If a client fails to comply with the terms and conditions outlined in this agreement.
6.5.2. Inappropriate Conduct:
If a client engages in inappropriate or disrespectful conduct during coaching sessions.
6.5.3. Non-Payment:
If a client fails to make timely payments for coaching services.
6.5.4. Failure to Participate:
If a client consistently fails to actively participate in the coaching process.
6.6. Termination notices should be submitted in writing via email to: info@vitalitydawncoaching.com to ensure timely acknowledgment and record-keeping.
6.7. Upon termination, clients will no longer have access to coaching materials and resources provided by Vitality Dawn Coaching.
6.8. Termination of the coaching relationship does not relieve clients of their obligation to pay for services rendered prior to the termination date.
6.9. Vitality Dawn Coaching reserves the right to update and modify our cancellation policy as necessary. Any changes will be communicated to clients in advance.
6.10. In the event of a dispute regarding termination, both parties agree to engage in good faith efforts to resolve the issue through mediation. If mediation is unsuccessful, the matter may be escalated as necessary.
7. Scheduling and Rescheduling
Clients are responsible for scheduling sessions in advance. Rescheduling is allowed with a minimum 24-hour notice. Missed appointments without notice cannot be rescheduled and will be lost.
8. Code of Conduct
Clients are expected to engage in respectful and professional behaviour during coaching sessions. Vitality Dawn Coaching reserves the right to terminate services if a client's conduct is deemed inappropriate.
9. Limitation of Liability
Vitality Dawn Coaching is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Clients participate at their own risk.
10. Addition of Features
Any new features, services or resources which are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
PRIVACY POLICY
Vitality Dawn Coaching is committed to protecting the privacy of our website visitors and clients. Our privacy policy clause outlines the types of personal information we collect, how it is used, and the measures we take to safeguard your data.
11. Information We Collect
We may collect the following types of personal information when you visit our website or engage in our coaching services:
- Name
- Contact Information (email address, phone number)
- Health and Wellness History
- Payment Information (if applicable)
12. How We Use Your Information
We use the collected information for the following purposes:
- Providing personalised coaching services
- Sending relevant updates and newsletters
- Processing payments (if applicable)
- Improving our website and services
13. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Your data is stored securely and accessible only to authorised personnel.
14. Sharing of Information
14.1. We do not sell, trade, or rent your personal information to third parties. Your information is shared only with your explicit consent or as required by law.
14.2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
15. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies, but this may affect the functionality of certain features on our site.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of those sites.
17. Your Rights
17.1. You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any questions about your data, please contact us at info@vitalitydawncoaching.com.
17.2. You may not modify, publish, republish, transmit, reproduce, participate in the transfer or sale of, create new works from, distribute, or in any way exploit or otherwise use, any of the content from Vitality Dawn Coaching, including any images contained in the content of Vitality Dawn Coaching in whole or in part.
18. Changes to the Privacy Policy
We reserve the right to update and modify this privacy policy as necessary. Any changes will be reflected on this page, and we encourage you to review the policy periodically.
DISCLAIMER
19. Coaching Nature
Vitality Dawn Coaching provides holistic health and wellness coaching services with the goal of supporting clients in achieving their wellbeing objectives. Our services are not a substitute for professional medical advice, diagnosis, or treatment.
20. Individual Results
Results from coaching sessions may vary for each individual and are dependent on various factors, including personal commitment, health status, and adherence to agreed-upon strategies. Vitality Dawn Coaching does not guarantee specific outcomes or results.
21. Scope of Practice
Vitality Dawn Coaching coaches are not licensed medical professionals. Our coaching services are complementary and should not replace consultations with healthcare providers or be taken as medical advice. Any information provided is not intended to diagnose, treat, cure, or prevent disease. Clients are advised to consult with qualified healthcare professionals for medical concerns.
22. Personal Responsibility
Clients are responsible for their own health and wellbeing. Coaching sessions are designed to provide support and guidance, but ultimate decisions and actions rest with the client. It is important to communicate openly about health conditions and follow agreed-upon personalised advice.
23. No Liability
Vitality Dawn Coaching and its coaches are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our coaching services. Clients participate at their own risk.
24. Informed Consent
Clients provide informed consent to engage in coaching services with full awareness of the nature, limitations, and potential risks. By using our services, clients acknowledge their understanding of this disclaimer.
25. Right to Modify
Vitality Dawn Coaching reserves the right to modify these Terms of Service at any time. Clients will be notified of changes, and continued use of our services implies acceptance of the updated terms.
26. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in England & Wales.
27. Contact Information
Questions about our Terms of Service should be sent to info@vitalitydawncoaching.com.
By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms of Service.